VI-grade Launches CARE and CARE+, Superior Maintenance Programs Exclusively Designed for Driving Simulator Customers

Darmstadt, Germany, November 30th, 2022 – VI-grade, the simulation and driving simulator company that accelerates product innovation by bridging the gap between simulation and physical testing, today announced the launch of CARE and CARE+, a superior maintenance program, guaranteeing customers maximum operational uptime for their Driving Simulators. 

Driving simulators have become an integral part of customers' vehicle development processes. The sudden failure of an essential component not only poses an enormous safety risk but also leads to significant cost and time delays in the entire development chain. VI-grade is eliminating the risk of sudden, unexpected driving simulator downtime by introducing the CARE and CARE+ programs. These comprehensive maintenance programs offer customers real added value beyond standard preventive and corrective maintenance programs by giving customers the benefit of maximum utility from their driving simulators.  

VI-grade offers two different support levels within its maintenance program.  

The CARE program is VI-grade’s entry-level, basic support maintenance program covering:

• Annual driving simulator inspection, with a focus on the simulator’s set up and mechanical performance
• Thorough inspection and checkup of all wearable parts. This ensures the driving simulator remains in optimal condition and ensures continuous performance reliability. 
• Should a component need replacement due to malfunction or wear and tear, it will be ordered after the inspection and replaced at the customer's expense. 
• The CARE Program also includes the annual software upgrade installation. VI-grade engineers assist customers with software update installations and ensure they are fully operational with all driving simulator components.

The comprehensive CARE+ program builds on VI-grade’s basic CARE maintenance program and offers additional value. As with the CARE program, the CARE+ program includes an extensive annual inspection of the driving simulator hardware, as well as software upgrade installations performed by the VI-grade team. The CARE+ program offers driving simulator customers these additional benefits:

• Immediate access to an exclusive spare part inventory previously created by VI-grade to replace any faulty or defective component. This allows the new part to be immediately installed, with the least possible driving simulator downtime and delay in the customer’s entire development chain.
• 30% of the annual fee for the CARE+ Program is already considered an advance payment for the required spare parts. If no hardware components fail or need to be replaced, 30% of the amount paid will be credited at the end of the year and carried over to the next year.

“I am pleased to announce the launch of our two new customer maintenance programs, CARE, and in particular, our CARE+ program, which provide our customers with premium service and maintenance for their driving simulators”, commented Francesco Ambrogi, Global Service Manager at VI-grade. “Three customers are already benefiting from the CARE+ program. VI-grade is quickly moving to address the increasing demand for a high-level service program that provides real value beyond standard preventive and corrective maintenance. Exclusive access to a spare parts inventory created by VI-grade is critical to keeping customers’ driving simulators running smoothly year-round, particularly with the current disruption in global supply chains.”
 

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